Share this Job

Director Customer Commercial Service Accessories (m/f/d)



Lead the development of our growing customer service organisation

Do you thrive in a global, dynamic and growing environment, where you and your team play a key role ensuring customer satisfaction? Seeking a new opportunity to inspire, motivate and lead an international team? If you have solid management experience and a great drive for people management within commercial service, we might have the ideal opportunity for you.  

Working closely with our international customers, we develop, manufacture and install efficient and technologically advanced medium and high-voltage cables as well as cable accessories, playing a significant role in the green transformation.  


Motivate, inspire and lead our global customer commercial service team
To lead the Customer Commercial Service (CCS) team located in Sweden, Germany and Australia we are now looking for a senior Director. The CCS team has the overall responsibility of supporting our business with the offer-to-cash process as well as giving service and support to our internal and external customers for the accessories business line globally.You will lead the offer and order team of around 30 employees, of which the three managers as well as  one Project Manager reporting directly to you.  

This role owns the interface between front-end sales, technical clarification and operations keeping an eye on reliable day-to-day execution all the time. The constant high focus on more efficient demand/supply planning (SOP) includes necessary analysis and reporting as well as constant processes optimization, training and communication for all accessories functions. You are part of the accessories management team and represent the business line in cross-functional topics. Your placement could be in Alingsås (Sweden), Cologne or Nordenham (Germany).

Besides the above your primary tasks will be: 

  • Manage and continuously improve interfaces with other departments and business lines and drive process efficiencies in CCS 
  • Ensure to contribute an accessories angle to NKT-wide projects e.g. development of supporting systems like SAP C4C and their usage
  • Additionally to management and project tasks, you will keep a solid eye on the day-to-day business to support the teams and handle escalations efficiently and quickly
  • Analyse success KPI, derive conclusions and initiate necessary tactical, strategical and operational actions in line with NKTs and business line accessories strategy and procedures
  • Support the business line leader on the tactical and strategical journey including providing the necessary analysis, reports, presentations etc.
  • Identifying and providing feedback, effective use of personal development plans and provision of coaching & development opportunities in line with NKT’s performance management framework

Analytical, driven and business-oriented people manager
To empower, inspire and engage our team is crucial – especially since we are in an expanding phase. Therefore you´ll need excellent management skills, being positive and empathic as well as motivative, with a great ability to maintain and foster this prosperous team going forward. You are ambitious and like to win as a team. 
You have high analytical skills monitoring success and proactively driving the road forward based on facts. To succeed in our organisation you possess a clear and respectful communication style, high influencing skills and conflict management skills which reflect your unagitated personality.

Besides the above you have a substantial work experience in a niche-technological B2B organization managing a multinational team and leading leaders. Beside this you have a successful track record of change processes and building organizational structures. Due to the global nature of the role, travel on regular basis is required.

Additionally, your CV comprises: 

  • MBA Degree in Economical Studies or engineering background with a career within the commercial interface
  • Education in Six Sigma or similar procedures is a plus
  • Fluency in spoken and written English, Swedish or German is beneficial

Contact and application
Are you looking for an international career in a fast-moving, growing and high-tech environment where you will be able to develop on a personal as well as on a career level? Let us know, we are waiting for you! Please apply at our website at latest 14th of March. Personality-, capacity as well as other assessment tests may occur in the recruitment process. We kindly decline direct contact from any staffing and/or recruitment companies.

If you have any questions regarding the position, you are very welcome to contact Global HR Business Partner Accessories, Verena Hoffmann, verena.hoffmann@nkt.com or +49 (0)1735252480. In case you have any inquiries about the recruitment process please reach out to Senior Recruiter Josefine Persson, josefine.persson@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail. 

Swedish Union representatives
Sveriges Ingenjörer - Peter Kjellsson, +46 733 64 21 34 
Unionen - Mikael Hammarin, +46 455 759 72 



We welcome your application!

About NKT    
At NKT your skills, ambition and determination will contribute to connecting the world with high quality power cables driving the global transition to renewable energy. Join us and become part of an international organization founded on high ambitions, strong performance and collaboration. We have pioneered the cable industry since 1891, and today we still bring power to life. NKT employs 3.400 and operates globally with headquarter in Brøndby, Denmark. Read more at nkt.com


NKT Corporate Movie

Posting Date:  15-Feb-2021

Alingsas, SE, 44138 Cologne, DE, 51061 Nordenham, DE, 26954

Type:  Permanent

Job Segment: Manager, Engineer, ERP, SAP, Supply, Management, Engineering, Technology, Operations